Learning & Development Manager

Job Description: Compilation and updating of the requisite training manuals and tools per field Updating the Premium Master Training Attendance List and records for all trainings i.e. Fire, First Aid, Ennismore Learning. Updating of personal training history files of all employees Is familiar with Training Guidelines and People & Culture Policy issued by the Regional Head Office and ensures that they are applied accordingly. Updating Intern files and sending offer letters to Interns, tracking on boarding and final issuing of Certificates. Managing Room Bookings for trainings planned and preparing of BEO's when required. Responsible for preparation of all Training and recognition certificates. Ensuring that booked training rooms are set up as per requirements of the respective trainings. Create Printed and instructional materials to be used in training. Following up on nomination lists to ensure departments nominate Colleagues. Managing Training Attendance and nominations using Learning management system. Maintain soft copy and hard copy files of all training related documents and ensure that these files are up to date Facilitate training sessions Prepare poster and arrangements for CSR activities in the hotel and maintain the records of the Events including required Purchase Orders. Managing Tracking of cross training/ cross exposure and preparing certificates. Implement and evaluate training practices to maximize efficiency and effectiveness. Preparing Training Certificates for All Rixos Trainings. Conduct 3 audits per week for the departments to check the quality of the briefings being conducted and give feedback. Conduct IFH trainings for Restaurant Reservations, Spa, Sales and Operators when reports are released. Conduct Show around when New Hire Orientation is being conducted for Hotel within the week.

Qualifications: Education: Bachelor’s degree in: Human Resources Hospitality / Hotel Management Business Administration Training certification: A Certified Trainer / Train-the-Trainer qualification, particularly by international hotel brands.

Additional Information: 2–5 years of experience L&D experience Professional appearance: Well-groomed, appropriately dressed, punctual, and dependable. Hotel experience: Experience in hotel operations strongly preferred, especially 5-star hotels. English: Strong spoken and written English. Important skills: Training Needs Analysis (TNA), presentation/facilitation, training evaluation, communication, Excel/PowerPoint/Word, and working with multicultural teams.