Sr. Customer Success Manager, ESM

Amazon Global Selling is a key initiative to achieve our vision to offer customers Earth’s largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace in 10 countries, adding millions of new products. Amazon's Asia Global Selling Existing Seller Management (ESM) team is seeking a Senior Customer Success Manager who can quickly learn, adapt, and build trust with diverse stakeholders in a fast-paced and evolving environment. In this role, you will own and drive complex, cross-functional programs to improve efficiency, productivity, scalability, and overall business impact. You will work closely with multiple stakeholders and business teams, managing and advancing several initiatives simultaneously, ensuring strong alignment and consistent delivery of results. You will be responsible for both defining and executing initiatives end-to-end — from identifying opportunities, framing problems, and designing solutions from the ground up, to driving execution and delivering measurable outcomes. The role requires strong program management capabilities, with the ability to operate effectively in ambiguous environments, prioritize effectively, and continuously simplify complex problems. The ideal candidate combines strategic thinking with hands-on execution. You are able to step back to identify big-picture opportunities, while also diving deep to drive day-to-day progress. You demonstrate strong ownership, excellent communication skills, and the ability to influence stakeholders across different functions and levels. We are also looking for someone who is curious about emerging technologies, especially AI, and is motivated to explore how new tools and capabilities can be leveraged to improve efficiency and scale impact. Key job responsibilities - Own and drive high-impact programs from strategy through execution, delivering measurable business outcomes. - Lead end-to-end program management, including planning, prioritization, execution tracking, and risk resolution across multiple initiatives. - Identify opportunities and define problems in ambiguous environments; design and launch scalable solutions from 0 to 1. - Influence stakeholders and drive alignment across teams to ensure effective execution and decision-making. - Combine strategic thinking with hands-on execution by identifying high-impact opportunities and diving deep to deliver results. - Communicate complex ideas and insights in a clear, concise, and actionable manner to diverse audiences. - Leverage data and emerging tools (e.g., AI) to solve problems, improve processes, and scale impact.

Basic qualifications: - Experience with strong project management skills and the ability to thrive in a fast-paced environment - 5+ years of experience in program management, consulting, strategy, or related roles in a fast-paced environment. - Proven ability to lead and deliver multiple cross-functional programs, driving alignment and execution across diverse stakeholders. - Strong strategic thinking and problem-solving skills, with the ability to operate effectively in ambiguous environments and independently drive initiatives from concept to execution. - Excellent communication skills, with the ability to convey complex ideas clearly and influence stakeholders across different levels.