Guest Relations Agent

Job Description: Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests. Achieve Quality Audit result of 95% and above through consistent documented trainings Keep VIP folders ready for VIP arrivals and All inclusive Arrivals (Reg.-cards, room keys, welcome letter ) Assit and process check in/out for VIPs guests efficiently and professionally. Escort guests to their rooms and conduct Room Orientation. Update guest information into the computer after a complete check in. Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up Achieve the highest Guest Satisfaction measured by TRUST YOU platform. Handle issuance of guest room key cards and ensure effective control for guest security. Ensure that all messages, mails and packages are delivered to the guest room. Assist at the Information counter and Business centre & M Lounge as and when assigned. Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each. Maintain continuous contact with hotel guests to ensure that any problem or complain are handle efficiently & courteously.

Qualifications: University Degree in Hotel Management, fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.

Additional Information: 2–5 years of experience Professional appearance: Well-groomed, appropriately dressed, punctual, and dependable. Experience: Previous experience in hospitality, concierge work, reception, customer service, or a similar position.