Bellboy

Job Description: The Bellboy is responsible for providing a warm welcome to guests and delivering courteous, efficient, and professional luggage and guest assistance services. This role enhances the guest experience by assisting with arrivals, departures, room orientation, and responding promptly to guest requests while maintaining the highest standards of hospitality. Key Responsibilities Welcome guests upon arrival with a friendly and professional attitude. Assist guests with loading, unloading, transporting, and delivering luggage safely and efficiently. Escort guests to their rooms and explain room features, hotel facilities, and available services. Provide information about hotel amenities, dining outlets, meeting facilities, and local attractions. Assist guests during check-in and check-out as directed by the Front Office team. Respond promptly to guest requests, inquiries, and complaints, escalating issues when necessary. Arrange transportation, including taxis, airport transfers, and valet services, when required. Store and retrieve guest luggage in the baggage room while maintaining accurate records. Ensure the lobby, entrance, and baggage storage areas remain clean, organized, and presentable. Deliver guest messages, parcels, mail, and amenities to guest rooms promptly. Assist guests with directions and recommendations for local attractions and services. Follow hotel security procedures to ensure the safety of guests, their belongings, and hotel property. Maintain effective communication with the Front Office, Housekeeping, and Security departments. Support emergency procedures and assist guests during emergency situations as directed. Perform other duties assigned by the Assistant Front Office/Front Office Manager, or hotel management.

Qualifications: High school diploma or equivalent. Previous experience in a hotel or customer service role is preferred. Basic English communication skills; additional languages are an advantage. Good physical fitness with the ability to lift and carry luggage safely. Professional appearance and grooming in accordance with hotel standards. Excellent interpersonal and communication skills with a friendly and approachable demeanor Strong customer service orientation and enthusiasm for hospitality Physical fitness to handle luggage and stand for extended periods Flexibility to work various shifts, including weekends and holidays Knowledge of Doha, Qatar, and its attractions is an advantage Ability to work effectively in a dynamic, multicultural team environment Keen attention to detail and a well-groomed appearance Problem-solving skills to handle guest concerns efficiently and empathetically Adaptability to work in a fast-paced environment while maintaining a prof Previous experience in hospitality is preferred

Additional Information: Our values are our common language, they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread -beyond professions, persons, countries and cultures- the sense of hospitality and service, our strength and nourishment of the Group’s success worldwide.